Can't find your answer? Log in and use the in-app chat in the bottom-right corner, or email [email protected].
Getting started and account access
What is SupplierConnect?
SupplierConnect is HowGood's secure platform for sharing carbon footprint data with your customers. You enter your product details, SupplierConnect calculates a product carbon footprint (PCF) instantly, and you share it with the customer who requested it.
Who is HowGood?
HowGood is an independent research company and sustainability intelligence platform. We built the world's largest sustainability database for food ingredients, which lets us measure carbon emissions, water use, and other impacts in fine detail. We work with ingredient suppliers, manufacturers, distributors, and retailers to measure, manage, report, and reduce emissions.
Does it cost anything to use SupplierConnect?
No. SupplierConnect is free for suppliers. You don't need a paid subscription to respond to a customer request and share your data.
I got a request from a new customer, but I already have an account. Do I need to register again?
Yes. Register again with your existing business email, and select the new customer's name on the registration page. This links the new customer to your account. Then log in as usual. You'll see both requests under Customer Requests.
I forgot my password. How do I reset it?
Go to the login page, click Forgot Password, and enter the email linked to your account. We'll email you a link to reset your password.
Can I add team members to help with a request?
Yes. Share your registration link with any colleague. Once they register, they'll get a welcome email and can start working on the request with you right away.
I've logged in, but I don't see a product list. What should I do?
If you don't see a lit of products when you log in, please let us know using the in-app chat in the bottom-right corner, or email [email protected]. Make sure you registered with your business email. If you use a personal email, your product list may take longer to load.
Some products on my list are outdated or discontinued. What should I do?
Contact us through the in-app chat or at [email protected], and we'll update your list.
Viewing SupplierConnect in another language
Can I use SupplierConnect in my language?
SupplierConnect is available in English, Spanish, Italian, and Portuguese. For any other language, use your browser's built-in translation. If your browser is already set to another language, it may offer to translate SupplierConnect automatically when you open it.
Google Chrome
Open SupplierConnect in Chrome.
Right-click anywhere on the page and select Translate to [your language], or click the translate icon on the right side of the address bar.
If the wrong language appears, click the three dots in the translate pop-up, select Choose another language, and pick your language.
Tip: To have Chrome offer translation automatically, go to Settings → Languages, turn on Use Google Translate, and set your preferred language.
Microsoft Edge
Open SupplierConnect in Edge.
Click the translate icon in the address bar, or right-click the page and select Translate to [your language].
If needed, choose your language and click Translate.
Safari (Mac, iPhone, iPad)
Open SupplierConnect in Safari.
On a Mac, click the translate icon in the address bar. On an iPhone or iPad, tap the aA button (page menu) on the left side of the address bar.
Select Translate to [your language]. You may be asked to add the language to your preferred languages first.
Mozilla Firefox
Open SupplierConnect in Firefox.
Click the translate icon in the address bar, or open the menu (three lines, top right) and select Translate page.
Choose your language and click Translate.
Data security and confidentiality
Is my data secure?
Yes. SupplierConnect is SOC 2 Type 2 compliant and ISO 27001 certified. For details, see SupplierConnect: Data Security and Confidentiality Protocols.
What does my customer see, and what stays confidential?
Your formulations stay confidential. You keep full ownership of all data you enter.
Kept confidential | Shared with your customer |
Recipes and formulations | Your product carbon footprint |
Ingredient and raw material percentages | Sourcing regions for the underlying commodities (the kind of detail found on a standard spec sheet) |
Proprietary processing methods | Certification documents you upload |
Agricultural practice details | LCAs and emission factors you upload |
This gives your customer the detail they need for accurate carbon accounting and reduction planning, while your intellectual property stays protected.
Do I need to sign a confidentiality agreement?
No separate signature is needed. When you register, you check a box to accept the HowGood Supplier Use and Non-Disclosure Agreement before your account is created. You can review the full agreement at that link anytime.
How do I add product data?
Read through our dedicated guides for food & ingredient suppliers and packaging suppliers.
Using your product carbon footprint
What will my customer do with my data?
Your customer may use your PCF to:
Report Scope 3 emissions for CDP, SBTi, or regulatory requirements
Set a baseline for their decarbonization strategy
Start conversations with you about reduction strategies
Inform product selection and sustainability decisions
What can I use my PCF for?
Your verified PCF is useful well beyond a single customer request.
With customers
Save time: Reuse your PCF to answer future customer requests quickly.
Win tenders: Show the detailed data buyers increasingly ask for.
Protect margins: Support premium pricing by helping customers meet their reduction targets.
Inside your business
Cut costs: Spot emission hotspots that point to energy waste or material inefficiencies.
Stay ahead of regulation: Prepare for emerging carbon taxes and mandatory reporting.
Focus R&D: Direct product innovation where it will have the most impact.